Where is the event happening?

International Tennis Centre at Zayed Sports City, Abu Dhabi

Which players are attending?

The players in this year’s 6-player line up are current World No. 1, 3-time Grand Slam Champion and double Olympic Gold-medalist, Andy Murray, heavy-hitting Canadian world no. 3, Milos Raonic, and 12-time ATP Tour Winner, Jo-Wilfried Tsonga. The event will also see the return of 14-time Grand Slam and defending Champion Rafael Nadal, Belgian No.1 and debutant David Goffin, as well as 2-time Davis Cup Champion Tomas Berdych.

What is the tournament format?

The format includes a 6 player draw, single elimination series of matches with the final match featuring the remaining two best players. A 3rd and 4th place match will precede the final. The top two seeded players will receive a Bye to day 1 matches.

All elimination matches and the final will be played best of 3 sets, regular ATP World Tour scoring.

The 3rd place and 5th place matches will be played best of 3 sets with a super tiebreak to 10 points determining the 3rd set.

Will players be doing autograph sessions?

Daily autograph sessions with two of the star players will be held at the below times:

Thursday 29th December: 3:30pm

Friday 30th December: 2:00pm

Saturday 31st December: 11:30am

Truly an experience not to be missed!

 

What date is the event?

From Thursday the 29th until Saturday the 31st of December 2016.

What time does the first match start (second match as well)?

Thursday, 29 December, 2016

12:00 pm

Star Player Clinics

12:00 pm

Tennis Vilge Opens

2:00 pm

Kids Day Opens / Q&A

2:30 pm

Hospitality Opens (2:30 pm-COP)

3:30 pm

Autograph Signings @ Tennis Village

4:30 pm

MTIS Demonstration

5:00 pm

Match 1 – David Goffin v Jo-Wilfried Tsonga

7:00 pm

Match 2 – Rafael Nadal v Tomas Berdych

Friday, 30 December, 2016

12:00 pm

12:00 pm

Star Player Clinics

Tennis Village Opens

2:00 pm

2:00 pm

2:30 pm

Hospitality Opens (2pm – COP)

Autograph Signings @ Tennis Village

Fifth Place Match, followed by a short Emirati Doubles Play-off

5:00 pm

7:00 pm

Semi-final 1 – Andy Murray v TBC

Semi-final 2 – Milos Raonic v TBC

 

 

 

Saturday, 31 December, 2016

10:00 am

Star Player Clinics

10:00 am

Tennis Village Opens

11:00 am

Hospitality Opens (11am-COP)

11:30 am

Autograph Signings @ Tennis Village

1:00 pm

3rd Place Match

3:00 pm

Final Match

5:00 pm

(approx.) Championship Award Ceremony

What time does the Tennis Village Open?

The Tennis Village opens at 12:00pm on the 29th and 30th and 10:00am on the 31st of the Championship and is free to enter for the public.

How much are the event tickets?

  • Premier

Day 1

Day 2

Day 3

All

1,400

1,800

2,200

 

Category 1

Day 1

Day 2

Day 3

Adult

300

450

650

Child

200

350

450

3 Day Package

1,300

 

Category 2

Day 1

Day 2

Day 3

Adult

100

250

350

Child

50

150

200

Family Package of 4

250

n/a

n/a

3 Day Package

600

 

  • For more information please visit ticketmaster.ae and all Virgin Megastores across the UAE or by calling 800 TM UAE (86 823) and International +971 4 3662289.

What is the difference between each ticket category?

Three categories are available for sale (Premier; Category 1; Category 2):

  • Premier is closest to the court and includes a hospitality (food & beverage) component.

  • Category 1 is the next section closest to the court followed by Category 2.

  • Neither Category 1 nor Category 2 include hospitality (food & beverage).

Please refer to the seating map

Can I purchase a ticket plus Hotel Package?

No. However, customers are encouraged to stay at our Official Destination – Al Maryah Island.

Can I purchase a Family Package?

Please visit www.ticketmaster.ae to purchase tickets or call 800 TM UAE (800 86 823) / +971 4 366 2289 (for international calls). Tickets are also available at all Virgin Megastores across the UAE.

Where can you buy tickets?

Please visit www.ticketmaster.ae to purchase tickets or call 800 TM UAE (800 86 823) / +971 4 366 2289 (for international calls). Tickets are also available at all Virgin Megastores across the UAE.

Is there an age minimum for the Event?

This is an all-ages event.

Valid ID checks will take place for those over 21 wishing to purchase alcohol. Original Identification must be produced to purchase alcoholic beverages (Original Passport, UAE Driver’s License, UAE and GCC ID card).

Children 2 years and above require a ticket. Children under the age of 2 will be required to sit on a carers lap unless a ticket is purchased.

Are there transport services from Dubai to the event in Abu Dhabi?

No. Directions to the venue can be found here.

Are drinks and food allowed in the stadium?

No outside food is permitted in the stadium however there will be various vendors within the Tennis Village catering to customer requirements. Please note that no bottle caps are allowed in the venue (these will be removed upon purchase for safety reasons)

Can you buy tickets at the venue on event day?

Subject to availability. Please visit www.ticketmaster.ae or call 800 TM UAE (86 823) / +971 4 366 2289 (for international calls), or visit any Virgin Megastore in the UAE to buy your

Why are there barcodes on the ticket?

All tickets have a uniquely encrypted barcode to validate entry and allow detection of counterfeit tickets.

Is there a limit as to how many tickets I can buy?

Yes, the limit is 8 tickets per transaction.

Are there any refunds or exchanges?

Once you purchase the ticket, it is a condition of sale that there are no refunds, cancellations or exchanges. By purchasing a ticket, a customer is automatically accepting all terms and conditions. Attendees are encourages to read the terms and conditions prior to entering the venue.

What is the purchase policy?

It is a condition of sale that the tickets may not, without the prior written consent of the Organiser, be resold at a price above the face value of the tickets or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to in any way enhance the demand for any goods or services. If a ticket is sold and/or used in breach of this condition, the Organiser reserves the right to deny admission to the bearer of the ticket. Please also note that any proposed invitation or other material in relation to the tickets containing any image or material forming part of the intellectual property rights of FLASH or the Artist without the Organisers prior written consent, is an infringement of the intellectual property rights and all rights and remedies in this respect are reserved.

What credit cards can you use when purchasing the ticket online?

Only Visa and MasterCard are accepted.

What if you lose/destroy/damage you ticket?

The Organiser will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets. Replacement tickets can only be picked up by the Credit Card holder with the original credit card used in the purchase. The replacement of any tickets automatically cancels and voids the previous bar-coded ticket.
Please contact customerservice@ticketmaster.ae for further assistance.

Are cameras allowed into the venue?

Yes, but no flash photography is allowed during play.

What can't I take into the venue for the event?

Aerosol cans, chains, studded bracelets, glow sticks, coolers or ice chests, furniture, fireworks, flares or smoke bombs, illegal drugs, laser pens and pointers, noisemaking devices (whistles, air horns, etc.) food and beverage, poles to display banners, flags, etc., cameras, video or recording devices, weapons and any other items deemed to be inappropriate or dangerous by the Organiser.

Will there be food and beverage at the venue?

Yes, food and beverage will be made available for those who wish to purchase within the Tennis Village.

How can I get to the venue?

Click here for directions to the International Tennis Centre, Zayed Sports City, Abu Dhabi.

 

Is there parking available during the event?

Yes, car parking spaces are available at the venue. Please follow the clearly marked parking signs.

How much time prior to the event should I be there?

The Tennis Village opens at different times each day, so you are encouraged to come early to experience the free family activities, music, tasty food and catering outlets, prizes to be won at sponsor exhibition booths, face painting as well as other fun for children and families.

Can I leave the venue and come back?

Yes

Is there wheelchair or disabled access?

There is wheelchair and disabled access at the venue for this show. A disabled platform is available, for a wheelchair and one carer. Please email the Organiser at customerservice@ticketmaster.ae to notify of any wheelchair or disabled customers attendance.